GENERAL TERMS AND CONDITIONS OF SALE

1. RESERVATIONS, CANCELLATIONS AND MODIFICATIONS

• Individual bookings: any cancellation or modification must be made no later than 48 hours before the arrival date.
• Groups: cancellation and modification conditions vary according to several criteria:

• The nature of the request,
• Occupancy rate,
• Number of rooms and nights,
• Day of the week,
• The company involved.

2. PAYMENT TERMS

• Booking a room must be guaranteed by paying the equivalent of the first night: via pre-authorization on a credit card, in cash, or by purchase order (for companies).

3. ARRIVAL AND DEPARTURE CONDITIONS

• Check-in: from 3:00 PM.
• Check-out: before 12:00 PM.
• Available options:

• Free late check-out until 3:00 or 4:00 PM for regular guests (subject to availability).
• Paid late check-out:

• ½ room rate for departure until 6:00 PM,
• Full rate for departure after 6:00 PM.

4. CHILD POLICY

Stay is free for children under 12 sharing the parents' room.

5. HOTEL LIABILITY

• Native Hotels is covered by insurance.
• In case of theft or damage, reimbursement may be considered upon presentation of invoices and/or return of damaged items.
• The hotel undertakes to find a case-by-case solution to ensure customer satisfaction.